COVID-19 and Telemental Health Services

With the recent outbreak of the COVID-19 virus and in order to keep our patients and staff safe, we have evolved how we are providing care in the homes and communities we serve. As a response to the growing crisis we have implemented telemental health (video conference) services to provide therapy to our clients.

MINDFUL TRANSITIONS IS NOW OFFERING LIVE VIDEO TELEMENTAL HEALTH VISITS

The safety and health of our patients and staff is paramount.  In an effort to assist our current patients and the greater community with behavioral health services during this trying time, Mindful Transitions is now offering telemental health visits. 

We know you’ll have questions and we’ve listed the most FAQ below but please feel free to call our main line at (678) 637-7166 or email us at inquiry@mindfultransitions.com for more information.

Must I have a video session?  What about a phone session?

Right now, Medicare is only covering video platform psychotherapy sessions.  We can provide phone sessions but they are not covered by insurance and will be provided at our private pay rate.  We are advocating at the national level for phone sessions to be covered by Medicare for those who do not have access to smartphones or computers but at this time psychotherapy by telephone only is still not being covered.

What platform do you use? 

We use Google Meet for our telemental health appointments as our preferred method due to it’s HIPAA compliance.    

Do I need a Google email address?

No, you will only need access to a computer with email, video and audio capability.

If you have a Google (gmail) email address, you may use the Google Meet app on your phone or tablet.

Does it matter where I’m located?

As long as you are located within the state of Georgia, our team of LCSWs can serve you.  The requirements for services out of state are a little tricky and are still evolving so please call our office for details.  

My Mom/Dad/loved one/resident is uncomfortable with technology.  How can we get him/her online to see you?

The answer to this will vary based on the technology available to your loved one and whether they have anyone available in person who can help.  We can try to evaluate this in further detail on a case by case basis and make some suggestions. Feel free to give us a call to discuss further.  We may need to enlist the help of their community staff or others to support the process.   

How do I schedule? 

If you are already seeing one of our providers, please call the clinician directly to arrange a video conference. If you are a new patient, please call our office at (678) 637-7166 or email inquiry@mindfultransitions.com and ask to schedule a telemental health appointment.